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“绿色通道”服务特殊群体_我的网站

一 |     ■ 本报记者 张蜜          　　窗口单位是与群众接触的前沿阵地，为服务好群众，市公安局出入境管理局始终坚持“以人民为中心”的发展理念，把群众满意作为出发点和落脚点。为了给老年人、残障人士等特殊群体办理业务提供便利，出入境管理局设立了专用“绿色通道”，优先办理特殊群体业务，为困难群众提供更周全、更暖心、更便捷的服务。    

    Ronald Sakolsky fills a jar with sand from the Mu Us Desert in Inner Mongolia, planning to bring it back to the US, on August 24, 2026. Photo: Lin Xiaoyi
On Monday afternoon, Ronald Sakolsky, an American teacher, set foot once again on the soil of the Mu Us Desert, in the Uxin Banner of Ordos, North China’s Inner Mongolia Autonomous Region. He first came here in 2000. Back then, the land was little more than drifting sand. Today, it is green with trees – a transformation driven by decades of local effort.
He stood within Sakolsky Forest, a woodland formally named to honor his early donation toward local ecological restoration. There, he carried out a plan he had held long before this trip: filling a jar with sand from the desert to bring home to the US.
More than two decades ago, sand was the one thing this place had in abundance. In 1999, when Sakolsky arrived in China as a participant in a bilateral teacher exchange program, he was moved by the tireless efforts of Chinese desert fighter Yin Yuzhen and her husband to curb desertification in the Mu Us Desert. He raised $5,000 – equivalent in 1999 to three years of income for Yin’s entire family – to fund their local tree-planting initiative.
The young saplings bought with that donation have since matured into more than 50,000 full-grown trees, transforming the once desolate, sandy wasteland into a thriving green landscape.
When Sakolsky met Yin at the airport on Sunday, 26 years after his first visit to Inner Mongolia, he joked that he could not take a tree from the Mu Us Desert, but he could slip some sand into his shoes and carry a piece of the land back with him. Now, he had found exactly the sand he wanted – not just any sand, but from a place where persistence had turned desert into life, and where his own name had become part of that story.
“Promise is a promise,” he said. “Ms. Yin made a promise, and she fulfilled it.”
For Sakolsky, the sand is not just dirt. It is a metaphor, a bridge, a shared ground. He plans to tell his grandchildren what it means. “It’s not just a piece of sand in the jar,” he said. “It’s a jar of love.”
He used the jar of sand to symbolize that America and China share a relationship rooted in the same soil. He shook the jar, holding its two ends as if they were the two countries, and said that it shows we’re all on the same planet.
There is an old American joke, he noted, that if you dig a hole deep enough, you will eventually reach China. “We’re all on the same planet,” he said.
Earlier that day, while visiting Yin’s home, he spoke about the need for Americans and Chinese to see each other as family. “All Americans should understand that Chinese people and Americans can be family,” he said. “We can transcend differences if we focus on our common ground. We all love our countries, and we all value loyalty and respect – these are the shared virtues we hold dear.”
As for the sand he collected, Sakolsky said he would treat it as a treasure, alongside all his other precious keepsakes from China. He expects to display it in his living room – a daily reminder of the forest that carries his name and the people who made it grow.
。         　　4月1日上午，一位坐着轮椅的老人在家人的陪伴下来到出入境管理局接待大厅，咨询台值班辅警张磊看到后，立即上前迎接老人并询问需要办理什么业务。经了解，老人姓郑，陪同她的是其儿子安先生。老人表示，想同儿子一起办理护照，去韩国探望亲人。面对此情况，出入境管理局立即为其开通“绿色通道”，考虑到老人年事已高、行动不便，还安排两名辅警全程陪同予以优先办理。         　　首先，民辅警帮助老人来到照相室采集证件照片，期间细心为其调整位置、整理服装，随后又帮助老人填写护照申请表，最后到受理窗口为其办理证件。由于老人患病，右手无法签字，民辅警只好帮助老人用左手签字，经过多次尝试后终于签字成功。为方便老人采集指纹信息，民辅警还将指纹仪从受理台挪到老人面前，全程不到10分钟就为老人完成办理证件所有程序。

二 | 随后，民辅警又帮助安先生办理了护照申请，还帮助他把母亲送到楼下，告知他们回家等候即可，护照制作完成后会电话联系他们。

三 | 民辅警的暖心服务和高效的办证效率，赢得老人及家属高度赞誉。         　　群众的事再小都是大事，出入境管理局始终秉持这样的服务理念，不断优化服务流程，打造有态度、有速度、有温度的出入境服务，为办证群众提供尽可能多样化、人性化的服务，有力提升了群众的获得感、幸福感、安全感。

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Published on:16:13:48